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Home/Markets & Investing/KRAKEN

Kraken refuses to pay extortionists after staff filmed internal client systems

ZS

Zora Sullivan

Kraken · Apr 14, 2026

Kraken refuses to pay extortionists after staff filmed internal client systems

Source: DojiDoji Data Terminal

Around 2,000 Kraken user accounts were potentially viewed after a criminal group obtained videos of the exchange's internal systems. Kraken Chief Security Officer Nick Percoco announced that attackers filmed support staff accessing internal client systems and are using that footage to demand an unspecified payment.

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Kraken's Support Staff Recruitment Breach Exposes 2,000 Accounts

Approximately 2,000 Kraken user accounts were viewed after cybercriminals recruited customer support personnel to record internal client management platforms. The breach occurred across two distinct events, in February 2025 and a second more recent occurrence. The perpetrators captured video recordings of staff accessing internal systems, which were used to demand an undisclosed sum from the exchange to prevent public disclosure. Kraken Chief Security Officer Nick Percoco stated that no systems were breached and funds remained secure. Kraken refused to negotiate with the extortionists. The exchange is working with federal law enforcement across multiple jurisdictions to identify the individuals involved.

Kraken stated that its systems were never fully breached and customer funds were not at risk. The exposure occurred across two separate incidents, the first in February 2025 and a second more recent event. Kraken has since shut down one extortion attempt and is working with federal law enforcement to investigate the criminal group.

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Kraken Pro traders earn non-redeemable Ink Points based on activity

Kraken Pro traders now accumulate non-tokenized points with no cash value that are not redeemable. The points accrue from activity across the platform starting April 6. This accumulation is part of Ink Points Season 1, which Kraken Pro introduced to recognize its most active customers. Traders progress through six levels based on the amount of points earned. Weekly boosts are applied to specific activity categories to increase point accumulation. The top level of the system grants visibility on a season leaderboard.

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