Kraken's Support Staff Recruitment Breach Exposes 2,000 Accounts

Approximately 2,000 Kraken user accounts were viewed after cybercriminals recruited customer support personnel to record internal client management platforms. The breach occurred across two distinct events, in February 2025 and a second more recent occurrence. The perpetrators captured video recordings of staff accessing internal systems, which were used to demand an undisclosed sum from the exchange to prevent public disclosure. Kraken Chief Security Officer Nick Percoco stated that no systems were breached and funds remained secure. Kraken refused to negotiate with the extortionists. The exchange is working with federal law enforcement across multiple jurisdictions to identify the individuals involved.