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Home/Markets & Investing/CRYPTO EXCHANGE HACK · KRAKEN

Kraken Refuses Extortion Demands After Insider Access Exposed 2,000 Accounts

CS

Cora Sullivan

crypto exchange hack · Apr 13, 2026

Kraken Refuses Extortion Demands After Insider Access Exposed 2,000 Accounts

Source: DojiDoji Data Terminal

Approximately 2,000 Kraken client accounts were potentially viewed following two insider-related security incidents involving members of the support team. The exchange notified the affected users, stating that the exposed information was limited to support data and did not include sensitive financial controls.

Related Brief2d ago
cybersecurity

Kraken Support Staff Breach Exposes 2,000 Users to Phishing

Approximately 2,000 Kraken customers are now susceptible to phishing attacks and targeted scams. Their personal data, including names and addresses, was provided to cybercriminals after customer support staff took photos and videos of internal client management platforms. The breach occurred across two distinct events in February 2025 and a second more recent occurrence. A criminal group used these recordings to attempt to extort the exchange, which refused to negotiate. Chief Security Officer Nick Percoco stated that no systems were breached and funds remained secure. The exchange is working with federal law enforcement across multiple jurisdictions to identify the individuals involved.

These incidents occurred when individuals within the support team used internal tools to gain unauthorized access to limited client data. The first incident was identified in February 2025 after a tip about a video circulating on a criminal forum. The second incident emerged later after a similar tip regarding a different individual. In both cases, Kraken revoked the access of those involved and implemented additional security controls.

Related Brief18h ago
cybersecurity

Kraken Refuses Ransom After Insider Breach Exposes 2,000 Accounts

Two thousand Kraken clients face the risk of their private data being leaked on social media. The exposure occurred after two support employees were recruited by a cybercrime group to gain improper access to internal systems. These employees recorded videos of internal systems containing client support data for 2,000 accounts, or 0.02% of the user base. Kraken revoked employee access and strengthened controls following a tip in February 2025. A criminal group subsequently threatened to release the videos to media outlets and social media unless payment was made. Kraken refused to pay or negotiate with the ransom demands. A criminal investigation is underway to identify and arrest the responsible individuals. 2,000 clients face the risk of their private data being leaked on social media.

Shortly after the latest access was cut off, a criminal group began issuing extortion demands, threatening to release videos of internal systems. Nick Percoco, chief security and information officer of Payward and Kraken, stated that the company will not pay the criminals or negotiate with the company.

Related Brief2d ago
venture capital

Kraken’s $13.3 Billion Valuation Reveals a 33% Markdown in Exchange Pricing

Kraken is now valued at $13.3 billion, a 33% markdown from the $20 billion valuation the exchange commanded during its November 2024 funding round. This figure was established by Deutsche Börse Group's $200 million investment in Payward Inc., Kraken's parent company. The transaction, which is expected to close in the second quarter of 2026 subject to regulatory approval, gives the Frankfurt-based stock exchange operator a 1.5% fully diluted ownership stake via a secondary market transaction. The investment cements a commercial partnership first announced in December 2025 to build a hybrid market infrastructure for traditional and tokenized assets. Kraken had originally planned a public listing for 2026, but the company has suspended those plans indefinitely, citing unfavorable market conditions.

Kraken is now working with law enforcement across multiple jurisdictions to investigate what it describes as broader insider recruitment efforts targeting crypto, gaming, and telecommunications firms. The company believes there is sufficient evidence to identify and arrest those responsible.

Related Brief2d ago
cryptocurrency exchanges

HTX Trading Fees Drop to 0.02% for High-Volume Traders

High-volume traders on HTX can reduce their spot trading fees to 0.02% for maker positions. This tiered fee structure is determined by the volume of trades executed within a 30-day window. The default spot trading fee for users without a trading history is 0.2% for both makers and takers. Traders who execute trades worth over $500,000 in a month pay approximately 0.15%. For those trading over $100 million, maker fees drop to 0.02% and taker fees to 0.04%.

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