Kraken Support Staff Breach Exposes 2,000 Users to Phishing

Approximately 2,000 Kraken customers are now susceptible to phishing attacks and targeted scams. Their personal data, including names and addresses, was provided to cybercriminals after customer support staff took photos and videos of internal client management platforms. The breach occurred across two distinct events in February 2025 and a second more recent occurrence. A criminal group used these recordings to attempt to extort the exchange, which refused to negotiate. Chief Security Officer Nick Percoco stated that no systems were breached and funds remained secure. The exchange is working with federal law enforcement across multiple jurisdictions to identify the individuals involved.