Kraken Refuses Ransom to Protect 2,000 Accounts from Insider Leaks

Two thousand Kraken clients face the risk of their private data being leaked on social media. The exposure occurred after two support employees were recruited by a cybercrime group to gain improper access to internal systems. These employees recorded videos of internal systems containing client support data for 2,000 accounts, or 0.02% of the user base. The breach occurred during two incidents between February 2025 and early this year. Kraken revoked employee access and strengthened controls following a tip in February 2025. A criminal group subsequently threatened to release videos of internal systems to media outlets and social media unless demands were met. Kraken refused to pay or negotiate with the ransom demands. 2,000 clients face the risk of their private data being leaked on social media.